WARRANTY

Getting Warranty Service

COROS products are manufactured to the highest quality standards possible. However, on the rare occurrence should one suffer quality issues, we stand behind our products. COROS Helmets & Watches all include a 2 year warranty from the purchase date. Accessories are covered by a 90 day warranty.

Should you have an issue with your product resulting from a manufacturing defect, COROS will help replace your product or remedy your issue.

Simply reach out to us via phone or e-mail to assist in completing a warranty claim and we’ll assist in getting the warranty completed in a timely fashion.

 

Australia

Phone: 1300 790 212 (9am-5pm AEST, M-F)

E-mail: support@coros.com.au

Should you need support outside Australia, please reach out using the information above and we’ll direct you to the best localised support.

Returns

Australian Consumer Law states that the retailer is not required to provide a refund or replacement if you simply change your mind.  COROS.com.au will exchange or provide store credit for items that are returned in resaleable condition within 30 days of purchase date.

If for any reason you are unsatisfied, you may return your purchase within 30 days of the order date for a full refund of the purchase price. Products must be returned in their original physical condition with all accessories and packaging. COROS does not cover shipping costs for products that are returned for a refund. Please contact customer support for return procedures and approvals. Approved refund takes up to 5 business days to show up on your bank account. Original shipping costs and customs fees or charges are not refundable.

 

Screen Repair (Watches Only)

Should the screen of your COROS watch get damaged in use, COROS offers service to repair or replace your watch for the cost of $100/unit plus shipping costs. Contact us at support@coros.com.au for more detailed information.

 

Warranty

COROS Wearables Inc. ("COROS") warrants that the Product (defined below) delivered hereunder to the original purchaser ("Original Purchaser") from COROS.com.au or a COROS Authorised Re-seller (each an "Authorised Re-seller") will be free from material and workmanship defects that adversely affect the performance of the Product under normal use, pursuant to the terms outlined below. This Limited Warranty is only valid for the Original Purchaser, is non-transferable and does not extend to any used Products or Products not purchased from COROS.com.au or an Authorised Re-seller, and is not extended or renewed by any replacement or repair.

COROS.com.au will always endeavour to process warranty returns within a reasonable time frame and in accordance with ACCC Consumer Guarantees. You are entitled to return a product if you believe that there is a problem. The Original Purchaser is generally responsible for returning the product if it can be posted or easily returned.

If the problem is a minor fault, we will repair the item within a reasonable time.

You can ask for a replacement or refund if the problem with the product is major.  Replaced products must be of an identical type to the product originally supplied. Refunds will be the same amount you have already paid, provided in the same form as your original payment.  COROS.com.au may take into account how much time has passed since you bought the product considering the following factors:

  • type of product
  • how a consumer is likely to use the product
  • the length of time for which it is reasonable for the product to be used
  • the amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

What is a major problem?  A product or good has a major problem when:

  • it has a problem that would have stopped someone from buying it if they’d known about it
  • it is unsafe
  • it is significantly different from the sample or description
  • it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.

 

Products Covered and Warranty Length

For purposes of this Limited Warranty, "Products" and "Product" mean the individual COROS product(s):

1) Helmets

2) Multi-sport Watches

3) Accessories

a. Remotes, cradles, watch bands & other items outside of COROS Helmets & Watches not listed above

 

Limited Warranty Term

The length of the Limited Warranty is limited to two years from the original date of purchase for all products except accessories. Accessories have a 90 day warranty.

Nothing in the Product instructions or information shall be construed to create an express warranty of any kind with respect to the Products. No agent, employee, dealer, representative or re-seller is authorised to modify or extend this Limited Warranty or to make binding representations or claims, whether in advertising, presentations or otherwise, on behalf of COROS regarding the Products or this Limited Warranty.

Nothing in this Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

If any portion of this Limited Warranty is held to be illegal or unenforceable, such partial illegality or unenforceability shall not affect the enforceability of the remainder of the Limited Warranty.

These Limited Warranty terms shall be governed in all respects by the laws of Australia. The United Nations Convention on Contracts for International Sale of Goods is specifically disclaimed. The state and/or federal courts residing in Brisbane, Australia shall have exclusive jurisdiction over any dispute or claim arising out of these Limited Warranty terms.

 

What is not covered by this Limited Warranty

This Limited Warranty applies only to Products used in accordance with this Limited Warranty and COROS's published documentation, and does not cover:

  • Products that are modified outside of factory specifications and/or not in factory condition.
  • Products with modification to the serial number and/or factory identification labels whether removed, relocated, falsified, defaced, damaged, altered or made illegible.
  • Damages to the body of the product whether cut, scratched, warped, bent, cracked, dented or broken.
  • Any damages to the components, hardware and/or assembly of the Products including but not limited to damages caused as a result of neglect, abuse, accidents, misuse, or unusual physical, electrical or electromechanical stress.
  • Any missing hardware, components and/or assemblies of the Product.
  • Cosmetic damages deemed outside of reasonable usage caused by deep scratches, cuts, cracks, dents, discoloration, neglect, dropping or mishandling the Product.
  • Products that are exposed to liquid, liquid residue or excessive humid environments resulting in rust, moisture, dampness, stains, corrosion or liquid spills on components, hardware or electronics. Burns or component flare-ups as a result of a liquid accident or spill.
  • Direct usage of paint, submersion of the power supply in oil, use of adhesives or glues on any part of the Product, usage of solder to the Product, electronics and/or component modification.
  • Exposure to cigarette tar residue, dampness, sand, dirt or excessive debris.
  • Products that are rendered non-functional due to an accident, collision with an object or tool, use of excessive force, neglect for care, exposure to fire or abnormal heat, flooding, dirt, windstorms, lightning, earthquakes, excessive weather conditions, or other acts of God, theft, blown fuses, improper use of any electrical source, or overloaded electrical circuits.
  • Defects or damage resulting from the use of a 3rd party product in conjunction or connection with accessories, products, software or secondary peripheral equipment not furnished for the usage with or approved for the Product by COROS.
  • Defects or damages resulting from improper testing, operation, maintenance, installation, service, or adjustment not furnished or approved by COROS.
  • The use of inadequate shipment packaging or use of inadequate packing material resulting in damages to the Product while in transit with the shipping courier.
  • Products purchased from unauthorised re-sellers or dealers, which include, without limitation, online marketplaces such as eBay (except for COROS's official eBay store), Amazon (except for COROS's official Amazon Marketplace store), and other online auction and/or marketplace websites. If you are unsure of whether a re-seller is an Authorised Re-seller, please contact COROS for confirmation.

Exclusive Remedy and Limited Refunds

Except as specifically provided below, your sole remedy for a defective Product shall be the repair or replacement of such defective Product in accordance with the terms and conditions of this Limited Warranty.

COROS only offers refunds for products purchased directly from its official website COROS.com.au if such products are returned within 30 days of purchase.

For products not purchased at COROS.com.au, refund claims, if any, are subject to the Authorised Re-seller's refund policy and must be processed through the original Authorised Re-seller's return policy. COROS will not honour any refunds offered through Authorised Re-sellers.

COROS does not cover shipping costs for products that are returned for a refund.

How to obtain Warranty Service

To obtain warranty service under this Limited Warranty, you must contact COROS to receive a Return Merchandise Authorisation ("RMA") number prior to returning the product to COROS in accordance with the COROS RMA Process. Please contact COROS Technical support at 1300 790 212 or contact us by email at info@COROS.com.au.

Product Warranty Replacement

COROS reserves the right to verify the validity of your warranty and your request for warranty service.

COROS reserves the right to invoice you for shipping fees and service charges for any incomplete, damaged or modified Product that is returned to COROS and requires repair or replacement or that is not otherwise covered under this Limited Warranty. Service charges are variable based upon the actual material and labour cost reasonably necessary to replace missing or return modified parts to their original factory condition.

Products sent in for RMA will be repaired and returned or replaced with a thoroughly tested re-certified product of equal or greater performance.

This COROS Limited Warranty begins from the date that the Product was originally purchased, as verified by a proof of purchase provided and/or confirmed by an Authorised Re-seller.

All products returned to Original Purchasers from COROS's RMA department are thoroughly tested re-certified products. Replacement parts and/or Products may include new or refurbished parts or Products and are warranted only until the expiration of the original warranty period. Replacement parts and/or Products will meet the standard of performance and reliability of a new Product or part of the same model, however, such Products and/or parts may have small scratches, small dents, other cosmetic defects, or noticeable use.

If an RMA is necessary within 30 days of the original purchase date of a new in box Product, a new in box OEM replacement will be sent to the Original Purchaser in return, subject to availability.

Warranty Replacement Shipping

COROS.com.au will ship to the confirmed address at the time your RMA is approved.

If your warranty replacement is unable to be delivered due to the address being invalid or delivery is not made due to lack of access, no known address, security obstacles or gated areas, you are responsible for a redirect or re-ship fee which will vary depending on your region. You must contact COROS.com.au prior to shipment for assistance in avoiding this charge. COROS.com.au is not responsible for packages delivered to an outdated address.

If the product is returned to COROS.com.au due to non-delivery you will be responsible to pay for any additional shipping charges for reshipment. COROS.com.au encourages you to review your shipping address prior to submitting any RMA request.

All RMA replacements will state "Warranty Replacement" on the package to assist in avoiding any taxes, duties and/or brokerage fees through customs or otherwise. COROS.com.au is not responsible for any fees charged by the destination country's government body, brokers or other third party. COROS.com.au is not responsible for any unclaimed package that is held by your governing body for clearance from customs or otherwise that becomes abandoned as a result of the refusal of clearance compliance.

 

Shipping to COROS for Warranty

Postal mail is not recommended for shipping any COROS product. If your package is received with physical damage, a claim cannot be processed due to the limitations of postal services, and the package will be returned to sender without alternative options.  The Original Purchaser is generally responsible for returning the product if it can be posted or easily returned.

 

We reserve the right to update this Limited Warranty.  We have and will continue to make policy changes over time. Make sure you read this document carefully and check back for updates. COROS reserves the right to change this policy without notice. Last update August 29, 2018.

Please feel free to call us first for any needed support at 1300 790 212 9am-5pm AEST, M-F.